Questions & Answers

Company Information

Where does PapaNicholas Coffee get its name?

PapaNicholas Coffee is named for its founder, Nicholas A. Papanicholas. Nicholas, better known as Nick, was in the coffee business for more than 50 years. He began working for Aroma Coffee Co., a company that his father, Angelo, started in 1915. In 1983, Nick left Aroma Coffee in pursuit of his own dream, his own company.

Is the face on the front of the bag really Nicholas A. Papanicholas?

Of course it is. Nick’s smiling face has graced the PapaNicholas Coffee packages since our inception in 1984.

What are "Papa Points"?

“Papa Points” is a PapaNicholas promotion program that encourages coffee drinkers to collect UPC codes from PapaNicholas’ packages of coffee and exchange them in return for coffee merchandise. Simply cut out and save the UPC scan bar area that contains the “Papa Points” information on each bag. With PapaNicholas Coffee and “Papa Points” you can equip your own in-home café. Some of the items available include, coffee brewers, grinders and mugs, and of course...coffee!

Is the PapaNicholas Coffee Company publicly traded?

No, we have remained a privately-held, family-owned business since we opened our doors in 1984.

Is it true Papanicholas family members still oversee the business?

When Nick started the PapaNicholas Coffee Company in 1984, there was a very small group who assisted him, made up almost exclusively of family members.  While the business has grown over the years, additional resources were required and Nick brought in people with a passion for the coffee business, most of whom were friends and family.  Today, there are family members involved in all aspects of the business, including quality assurance, purchasing and procurement, production, sales and executive management.

Does PapaNicholas Coffee have an outlet store?

Not at this time.

Where is the PapaNicholas Coffee Company located?

Our secure manufacturing facility is located in Batavia, Illinois and is not a retail facility open to the public.

When was PapaNicholas Coffee Company founded?

Our company was founded in 1984 by Nicholas A. Papanicholas.

I have questions/comments about PapaNicholas Coffee. How do I contact the company?

Our contact information is located on the side of all of our coffee packages. You can also obtain our contact information from the “Contact Us” section of our website at www.papanicholas.com. Drop us a line anytime, we love to hear from our fans!

How do I handle a return?

PapaNicholas Coffee’s ultimate goal is to ensure that every customer is 100% satisfied. If there is ever any problem with your order, please call us at 1-888-PAPANIK or email us at info@papanicholas.com and we will work with you to rectify the situation immediately. We do request that you contact PapaNicholas Coffee within 30 days of receipt of your order and in the case of a return; we do require that you return 75% of the coffee/tea/cocoa product for a full refund.  If you purchased your product in a retail store, please include your receipt and place of purchase.


About our Coffee

PapaNicholas Coffee is not sold in my area. How can I purchase some?

In an effort to save you the hassle of driving from state to state searching for our coffee, we make it easy for you to order PapaNicholas Coffee on our website. Log on to www.papanicholas.com and choose from all your favorite varieties.  Check out our Papa Home Delivery service to setup automatic coffee delivery straight to your front door as often as you like with no additional fees.

How many varieties of coffee does PapaNicholas make?

Currently, PapaNicholas distributes more than 50 varieties of premium whole bean and ground coffees, including light, medium and dark roasts and specialty flavors, in regular and Swiss Water Processed decaffeinated.

What is PapaNicholas’s best-selling blend?

Since our inception in 1984, Hawaiian Islands Blend has remained PapaNicholas’s best-selling coffee!

Is all the coffee roasting done directly in the Batavia, IL plant?

Yes. Every single coffee bean that we produce is roasted to perfection at our Batavia, IL-based plant on a roast-to-order basis. This means that the PapaNicholas Coffee you find on store shelves is always fresh and full of flavor.

Where does PapaNicholas Coffee Company get the beans used in its coffee?

We search the globe for the finest and purest, new crop, Arabica coffee beans available in the marketplace. The majority of our coffees come from South and Central America, Indonesia, Africa and Asia Pacific. Some of our favorite countries of origin are Nicaragua, Colombia and Burundi.

Do PapaNicholas coffees contain gluten or any other common allergen?

All of our coffees do not contain and are not processed with any gluten, dairy, soy, sugar, msg, peanuts, or tree nuts.  PapaNicholas Coffee's manufacturing facility is FREE of all known allergens.  The only product we produce in our facility is roasted coffee.

Coffee Preparation and Storage

Is it better to keep my coffee in bean form and grind it before consumption, or is it better to buy coffee in the ground form and keep it in a sealed container?

Both options will provide you with fresh PapaNicholas Coffee. However, for optimal flavor and aroma we recommend using freshly ground coffee that is brewed immediately after grinding.

Where is the best by date located on the bag?

We call it For Best Taste Use By date which is located on the back of our bag next to our UPC barcode. We recommend for optimum flavor, use by that date, but realize that coffee will not spoil or harm you after that date.

Can you re-seal the bag?

Yes, our bag is very easy to re-seal. All you have to do is simply roll down the top of the bag and fold in the tin-tie ends. This will help preserve your PapaNicholas Coffee and allow you to enjoy the freshness of your coffee each time you use it.

Why is there a circular cutout in the front of the bag?

Coffee gives off natural gasses as it ages.  The circular cutout on the front of the bag is a one-way valve that allows these gasses to escape without letting oxygen in.  This keeps your coffee extra fresh and allows customers to experience the enticing aroma of our freshly roasted coffees right in the grocery store.

About Our Beans

Does PapaNicholas use Fair Trade Certified coffees?

The Fair Trade issue is relatively complex, in that many parties are involved, and there continue to be many differing perspectives as to the organization's value throughout the entire supply chain. The PapaNicholas Coffee perspective is as follows. First, the average price that we pay for our coffee is well above the prescribed “fair trade” price. Second, we have developed very strict standards related to quality control and testing for the green coffee that we purchase. Subscribing to Fair Trade would potentially limit our ability to secure the finest coffees from around the world, by restricting our purchases to Fair Trade authorized growers. Lastly, we believe strongly in a solid economic model of supply and demand. Over the past year, our average price per pound has increased because the supply of quality (as defined by PapaNicholas) green coffee is tightening. However, there is a large supply of inferior quality coffee on the market, which is priced at very low levels.

Our mission as a company is for everyone to enjoy a great cup of coffee at a great price. Fair Trade Certified coffees are potentially an obstacle to this mission, because these coffees could force us to compromise on quality. There are also additional costs that eventually get passed on, which would prevent our organization from fulfilling its value commitment to the consumer.

What are your coffee flavors made from?

All of our flavorings are a blend of natural and/or artificial ingredients. All our flavorings are FREE of dairy, sugar, gluten, peanuts, tree nuts, and MSG. 

Is PapaNicholas Coffee Kosher?

All of our coffees are certified Kosher through the Chicago Rabbinical Council.

Can't find what you are looking for?

Click here to ask your own question.